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FastPass Basics

Many customers come to Get Satisfaction hoping to Single Sign On to their community, which means passing credentials from your service to ours so that your customers never have to know they are logging in to the community. One less password to remember!

FastPass has two distinct flows, the direct link from your site to your community and the case where there is an email about a topic and customer clicks a link from that email.

Scenario 1: “Sign-In” – User visits your website / logs in / follows link to the community.

The customer is interacting with your company, Acme Services, and enters an experience where they need to be logged in:

Get Satisfaction FastPass Basics

Great! In a flash, they have given you their username and password, same as always.

Get Satisfaction FastPass BasicsNow, they need some extra help with Acme’s new gadgets, so they go to the Help page. Here, there is a link to your Acme Get Satisfaction community. Great! Communities have lots of answers:

Get Satisfaction FastPass Basics

Silently, in the background, your server passed FastPass credentials to our server. This then allows Get Satisfaction to write session cookies for this customer for both your domain and the domain.

The customer clicks a link and is instantly in the community and logged in.

Get Satisfaction FastPass Basics

Hooray! They post and read and comment to their heart’s content, without ever having the inconvenience of an extra login prompt.

Scenario 2: “Sign-Over” – User gets an email about a topic or uses a bookmark to get to the community.

The customer arrives at Get Satisfaction without the session cookies from Acme Services:

Get Satisfaction FastPass BasicsIn order to write a new topic, Acme needs to verify the customer’s credentials. So, when they click “Log in” within the community, we prompt them to log in to Acme’s site, using a pop up:

Get Satisfaction FastPass BasicsAfter they put in their username and password, the window that popped up, will send the FastPass authentication to Get Satisfaction’s servers:

Get Satisfaction FastPass BasicsThen the pop up closes and goes away:

Get Satisfaction FastPass Basics

Hooray! They post and read and comment to their heart’s content, all over again!

Ready to get started?

See the code guide on the Implementing FastPass page. Check out this topic from the Get Satisfaction customer community, How does FastPass Single Sign On work?, for specific advice and FAQs from our community members. Feel free to post any additional questions in our customer community by using the form below.

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