When it comes to reporting data about how your community is doing, Analyze is the best resource to help you do just that. The Analyze section of your community gives you access to Community Health Analytics, also called CHA. CHA offers reports that help you understand how your community is doing. It can also be integrated with Google Analytics for more detailed reporting.
Content in this section includes:
Access to Community Health Analytics
Community employees with a Management Seat are able to access the data through the Analyze Workspace in your community.
To access Analyze Workspace, follow these steps:
- Log in to your community
- Click “Analyze” from either the management dropdown in the user profile bar, or from the link within Manage Workspace
Your dashboards will load within the Analyze Workspace.
- Activity - Activity includes: creating a new topic, creating a new reply, creating a new comment, adding a Me-Too vote, and giving a Good Answer star
- Dashboard - The Community Health Analytics dashboard is a space that holds a set of 1+ tabs
- Employee - Includes: Admin, Official Rep, and Employee roles as defined by the roles given on the “Employees & Roles” page in the Admin section of your community
- NPS - NPS stands for Net Promoter Score and uses logic from NetPromoter.com. The NPS score is based on ratings given by users in your community
- Report - A report is a chart, graph, or table that consists of metrics filtered by user-defined criteria (e.g.: timeframe, topic type, etc.) The reports available for use in Community Health Analytics are predefined
- Self Service - Self Service describes community topics where employees have not posted a reply or comment, but have been resolved (e.g.: Answered, Solved, Implemented)
- Tab - A tab is a space on a dashboard that contains multiple reports
- User - A user is any person who performs 1 or more of the following actions in a community: creating a new topic, creating a new reply, creating a new comment, adding a Me-Too vote, giving a Good Answer star, creating or adding tags to a topic, ranking a NPS score