Short on time? This Quick Start Checklist is designed to help get your community up and running in no time.
1. Personalize Your Community
Visit the Community Details page in your admin section to start personalizing your community:
- Upload your logos & badges: Upload your company’s logo and decide on your header layout. You can also upload a 16×16 Favicon to customize your Champs badge.
- Customize the “Message to your community”: Create a warm welcome message that sets a positive tone, describes the purpose of your community and sets expectations. Image or video clip can be embedded, basic HTML can be used to add styles to fonts, include links, etc.
- Add “Additional Support Links”: Link to any external sources that might be relevant for your community members, including marketing pages, eCommerce pages, blog, Twitter account, support pages, a link to private support for 1:1 help, a link to a topic or product category in your community, and any other useful resources. If you have a Facebook Fan Page, instead of just adding a link to your Fan Page, you can select to display the “Like” box.
- Add your Google Account ID: This allows you to track certain community metrics like page views and referral pages in your Google Analytics dashboard. If you don’t have a Google Analytics UA code, you can sign up at https://www.google.com/analytics/
2. Set Up Internal User Permissions
Access to your community’s Admin Section and moderation tools varies depending on what role a user has in your community. Invite employees and assign roles from the Employees & Roles page in your Admin Section:
- Invite employees one at a time via email: If they already have a Get Satisfaction user account with that email address, they will automatically show up in the Employee list. Otherwise they will receive an email invitation.
- Assign roles in the community appropriately: All employee roles get an Employee badge, and their privileges within the community can be further enhanced by the addition of a Management Seat. Download our Community Roles & Privileges Grid for detailed information on what privileges each role has.
3. Create a Framework for Your Content
Successful communities are the ones that are curated properly. Make things easier for your community team by setting up a solid framework right off the bat.
- Add Categories in the Manage section of your community: Categories can be related to a product or service, or they can be related to a broader category and grouped within a Category Set. For example, you could create a category called “Best Practices” and add community conversations appropriately. Upload an image and add a description of the category and category set. Once added to your community, topics can be added to categories.
- Develop an internal taxonomy for using private tags: Private tags (available to Enterprise customers) can be used to better curate content in your community. Come up with an internal taxonomy for your community team to use when working in the community. For instance, the tag “canonical” could be applied to topics that have a long lifespan, and would be useful for other customers to read.
4. Seed Your Community
Seeding your community with content prior to promoting it is critical for driving participation. There are two common options:
- Employ your customers: Create a small program around reaching-out to a subset of customers/users who would likely participate, and ask them to begin conversations around topics that you know will add value and engage users. Have your employees post discussion questions and invite your brand advocates to participate in the conversation.
- Post as a FAQ user: Get your most useful FAQs into your community as new topics. Create a FAQ user to ask and answer the question in your community. Once the topic has been posted, close off the topic to new replies and comments, and mark it as “Answered.” Check out the topics our FAQ account has posted: Get Satisfaction FAQ account.
5. Broaden Access to Your Community
We have several products and integrations that will help you to engage with your customers wherever they might be! Install the options that are right for your company and watch your community grow.
- Install Engage Widgets:Use our Engage Widgets to embed community content in strategic places on your corporate website, or within your application. Widgets can be filtered by product, and for Enterprise customers, they can also be filtered by Private Tag.
- Install Get Satisfaction for Facebook: Get Satisfaction for Facebook allows you to mirror your customer community on your brand’s Facebook page. Once you have the app installed configure it appropriately to show the types of topics that you want to appear, and upload a custom header and tile image.
- Configure Get Satisfaction for HootSuite: Get Satisfaction for HootSuite allows community managers to place a stream of community topics within their HootSuite dashboard. Using the integration, you can create new topics from tweets or Facebook wall posts and extend the life of the social content.