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Get Satisfaction Platform Terminology

Knowing the language of a particular service or software often helps to provide context when using the app, or reviewing documentation. Here are the terms that are most commonly used across the Get Satisfaction platform.

Key Terms

  • Community – Your community is the web based experience powered by Get Satisfaction that resides at https://getsatisfaction.com/[your_community_domain]. Some people may call the community a “forum,” or, “knowledge base,” but community is the word we use to refer to the application in all of our support materials. Sometimes referred to as the “community app” or “community application.”
  • Community domain – Your community’s domain is the string of text that appears after the “/” in your community’s URL. If you ever reach out to our team for help, having this information readily available is very helpful.
  • Employees - Community employees are those users who have been given special privileges to configure or manage the community. Employees do have a special badge in the community, but being marked as an employee in the community does not necessarily mean the user is an employee of the organization.
    • Admin – A type of community employee with full access to the Configure workspace.
    • Official Rep - A type of community employee with limited access to the Configure workspace.
    • Employee - A type of community employee with no access to the Configure workspace.
    • Alum – A type of recognition for former community employees with no access to the Admin sections of the community.
  • Champion – Champions are special users in your community who make a large contribution and fill an informal leadership role. They have a special badge that designates their status.
  • Community Member – A community member is simply someone who has created an account and participates in your community. Community members do not have special badges, and they are sometimes called “users,” or “people.”
  • Conversation – Conversations are the core piece of content that is created in a community. They are commonly called “questions,” “ideas,” “praise,” “problems,” or “threads,” and were called “topics” in an earlier version of our application.
  • Reply – Replies are added to conversations. They’re sometimes known as “responses,” or, “answers.”
  • Comment - Comments are added to replies. They’re typically used when you want to say something directly related to a reply, and not necessarily the rest of the conversation.
  • Me-Too – Community members can add a “Me Too!” vote to a conversation to show their support or agreement. Some people will specifically call them votes. They were called “+1″ in an earlier version of our application.
  • Like – Community members can “Like” a reply that has been posted by another community member or employee. 3+ likes gets the reply counted as “popular!” Likes were called “Good Answer Stars” in an earlier version of our application.
  • Post – Not an official term, but it can refer to a conversation, reply, or a comment.
  • Category – Categories are a type of tag that help community teams to better organize content in their community. They were formerly known as “products,” or “product & services tags” in an earlier version of our application.
  • Configure Workspace - Area of the platform where community employees can make changes to the configuration settings of the community. Community members will never have access to the Configure workspace.
  • Manage Workspace – Area of the platform where community employees & Champions with a management seat can manage the content and community members in the community. Community members will never have access to the Manage workspace.
  • Analyze Workspace – Area of the platform where community employees can look at stats and metrics related to the community’s overall health and performance. Community members will never have access to the Analyze workspace.

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