We require user profiles in order to participate in a community for the same reason that both Facebook and LinkedIn require user profiles in order to participate on their platforms – a community is about the people who are in it, and it is difficult to develop healthy relationships if you do not know who someone is. User accounts also help to encourage positive online behavior in the community, and allow for you to have access to content you’ve submitted to a community all in one place.
Joining a Get Satisfaction community is simple and easy. When someone visits your community for the first time, they will see an easy step-by-step form that walks them through the process. The text and images that appear in this form can be customized to fit your branding and describe your community.
A user profile linked to a unique email address is required in order to participate in any Get Satisfaction-powered community. User profiles are free, and you will never be charged for having one.
There are a variety of ways to sign up for a user profile depending on how the company has set up the login experience to their community. A potential community member doesn’t even have to sign up before they can participate in your community. They can draft a new conversation or reply and will be prompted to join as a part of the posting process.
Most companies have implemented single sign-on, a feature that lets community members sign into their community using the account information that they already have with that community’s parent company. This allows for a seamless experience between the company’s website and the community site.
Additionally, community members can also sign up for an account by opting to log in with Google or Facebook. When they opt to log in with one of those providers, the email address attached to their user profile is the same email address attached to their Google or Facebook accounts. If they participate in a company’s community via the Get Satisfaction Facebook application, an account will be created for you leveraging their Facebook credentials.