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How Can I Modify My User Profile?

To modify your user profile, roll over your username in the top menu bar and choose the “Profile Information” link from the drop-down menu.

How Can I Modify My User Profile?

Click on the Profile Information page to edit your personal information, including: your nickname, avatar, tagline, location, and website links. Remember that when you post in any community on Get Satisfaction, your display name will be associated with your post. If you don’t want your full name to appear with your content, be sure to set a “Nickname” and do not check the “Show my real name instead of my nickname” box.

Click on the Email & Notifications page to manage the email notifications you’ll receive regarding community topics that you’ve participated in. More details about the Email & Notifications page can be found here: Managing Email & Notifications.


Is my user profile public?
Yes. All user profiles are public, but they are not indexed by search engines. The way someone could navigate to your user profile would be by clicking on your name from the community itself.

The following fields, assuming they are filled out, are viewable by those who visit your profile URL:

  • Your Username (either be your Real Name, or your Nickname)
  • Your Tagline
  • Your Location
  • Your Twitter account
  • Your Flickr account
  • Your Website/ Blog URL
  • Conversations that you are following
  • Conversations that you’ve replied to
  • Conversations that you’ve created
  • Conversations that you’ve agreed with (given a +1 vote)

If you have participated in a private community the community content will be hidden from view, but the following fields will be public:

  • Your Username (either be your Real Name, or your Nickname)
  • Your Tagline
  • Your Location
  • Your Twitter account
  • Your Flickr account
  • Your Website/ Blog URL

You can make adjustments to your user profile by visiting: https://getsatisfaction.com/me


How can I change or reset my password?
To change the password on your user profile roll over your username in the top menu bar and choose the “Profile Information” link from the drop-down menu. Then click “Account Information” on the left hand side. From there, you will be able to change your current password.

If you’ve forgotten your password, you can request a new one by visiting https://getsatisfaction.com/login and clicking the blue “forgot password” link. A password reset link will be emailed to the user account on file.


How can I fully remove my user profile from Get Satisfaction?
If you no longer wish to be a member in a Get Satisfaction-powered community, or if you created your profile by mistake, follow these steps to fully remove your user profile from the application.

  • Roll over your username in the top menu bar and choose the “Email & Notifications” page.
  • Once on the Email & Notifications page, add an email address ending in @example.com as a new email address on your account. Remember, email addresses in our system must be unique so it’s easiest to enter an email address formatted like this: your.name@example.com.
  • Once you’ve added a fake email address, remove your actual email address from the account. Simply click the “remove” link located on the right hand side of your email address.
  • Click the “Profile Information” page. If you’d like, replace your name & avatar with a random name and image.
  • Once you’re satisfied that your name, email address, and image have been removed, navigate to the section of the Profile Information page that says “Close Your Account”
  • Enter your password into the “Current Password” field, and then click the “Close Account” button

If you need help with removing your user profile, or would simply prefer that we remove your personal information for you, please submit a ticket to our team and include the email address associated with your user profile. We will be happy to help just as soon as we are able.

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