The ability to create a private conversation within your Get Satisfaction community lets your community members confidently relay private information to your community team. Many support communities find this feature incredibly helpful because it allows your support team to more effectively serve your customers.
Community members would create a new conversation as they normally would in your Get Satisfaction community. Your community members will be brought to the conversation creation page where they can add additional details about their question. Underneath the heading of “Conversation Type”, your community members can decide which type of conversation their post is.
Checking the box “Post this conversation privately?” will allow them to create a new conversation that will only be visible to themselves and your community team. Once the post is published, your community team does have the ability to make the conversation public if need be.
Once posted, the private conversation detail page will have a lock located next to the conversation type. This lock icon appears only on private conversations.
The private conversation is also displayed in the conversation list, along with other conversations in the community. This conversation will appear only to the community member who created the conversation and to your community team. You will notice that the lock icon also appears here.
If a community member has already posted a conversation that shares private information, your community team has the ability to make that conversation private. This allows your team to more effectively meet the needs of your customers all from your Get Satisfaction community. Read more about on this in the following Education Article – How to Make a Conversation Private.
The private conversation feature is available for most customers. Please post in the Get Satisfaction customer community or contact the Get Satisfaction support team to add this feature to your community.