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Exporting a Conversation to Zendesk

Community managers can easily export conversations to their Zendesk instance through Manage Workspace. The Zendesk integration makes it easy for your community team and support team to work together.

Exporting a Conversation to Zendesk

Once the integration has been set up, the option to export to Zendesk will appear on the right hand side of the conversation in Manage Workspace. Click the “Export” link to begin the export process.

Exporting a Conversation to Zendesk

A pop-up window will appear to confirm that you want to export this community conversation into Zendesk. Click the “export” button to confirm. The pop-up window will close and you are now able to find the community conversation in your Zendesk dashboard!

For details on setting up the Zendesk integration, please read the following Education article: Zendesk Integration. If you have any questions about how to use the Zendesk integration, the Get Satisfaction customer community is a great resource. There is an entire category about the Zendesk integration.

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