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Community Health Analytics

Community Health Analytics comes with one dashboard with different tabs to organize the predefined reports.

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The Community Health tab provides a snapshot into the overall health of the community. On this tab, you’ll find reports that measure activity, new topics, the average time to first response, and the percentage of topics that have been resolved by other users in the community. The other tabs drill deeper into user engagement, new topics, and new users. The Leaderboards tab will show the top topics and users in the community.

Downloading Data

Data can be downloaded from Community Health Analytics simply by hovering over the desired report and clicking the icon with a downward-facing arrow. A pop up menu will open. Click on the “Download As…” button to download the data as a PDF, CSV, or Excel file.

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