Community Management Essentials is the result of a partnership between Get Satisfaction, a leading community platform provider, and FeverBee, a recognized authority on community best practices. FeverBee is widely-known for its Pillar Summit, the first and most definitive community management training course. With this partnership, Get Satisfaction is making FeverBee’s premier community management curriculum accessible to more companies through a flexible online delivery model and affordable pricing.
About the Instructor
Course instruction for Community Management Essentials is led by Richard Millington, Founder and Managing Director at FeverBee, a leading community consultancy serving companies around the world.
Millington leverages a data-driven approach, analyzing user activity, business results and other trends at every phase of the community development process. He also draws on proven principles of social science—including sociology, psychology and economics—to understand what motivates people to join and stay active in an online community.
The author of Buzzing Communities: How to Build Bigger, Better and More Active Communities, Millington designed the world’s first professional community management course in 2010. Since then, he has delivered community management instruction and consulting to some of the world’s leading companies, including Amazon, Autodesk, Avid.com, BAE Systems, Brigham Young University, EMC, Fidelity Investments, Google, Greenpeace, LEGO, Mozilla, Oracle, Rabobank, United Nations and Ziff Davis.
About the Education Program Manager
Get Satisfaction’s Education Specialist, Tashina Combs has spent the last few years training a variety of companies on how to create and manage successful, high impact communities. From niche B2B companies to global lifestyle brands, Combs is on a mission to bring education, best practices and insights to the new role of community manager. She was the driving force behind Get Satisfaction bringing FeverBee’s exclusive training curriculum to a broader audience through an on-demand delivery method and competitive pricing.
About Get Satisfaction
Get Satisfaction provides an online community platform connecting companies with customers to foster relationships that unlock new value for both sides. Companies of all sizes and industries—from Kellogg’s, P&G and Intuit to Sonos, HootSuite and SugarCRM—rely on Get Satisfaction to deliver online communities that modernize customer support, accelerate sales, differentiate their brand and inspire new innovations. Get Satisfaction’s community platform offers the fastest time to value for companies ready to embrace the way today’s customers want to engage.
A leading authority on community best practices, FeverBee is a community consultancy with a following of more than 10,000 community managers worldwide. FeverBee is widely known for its Pillar Summit, the definitive community management training course which demystifies community, approaching every phase of the community lifecycle from a social science perspective—customer behaviors, motivations and emotions—as well as a data science perspective—analysis, trends and other data-driven indicators.